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How can I be confident that you will deliver my purchases?
How much is the shipping costs?
Will I be charged tax?
What payment mode do you accept?
How do I pay via crossed cheques? (applies to Singapore shoppers)
How do I pay via Bank Transfer? (applies to Singapore shoppers)
What is PayPal and how does it work ?
How do I buy items with Paypal? (applies to International shoppers)
Do I need to create a PayPal account before I checkout?
Do I have have to be a member of PayPal to submit a payment by credit card?
How do I buy the items shown on the website?
What happened to the items in my shopping cart?
What do I expect after I confirmed my shopping cart?
I've already made payment but the item I've ordered is no longer available?
Can I return the items?
Can I make an exchange?
Where are the items shipped from?
Where can I find answers to my questions if they are not found in FAQ?


How can I be confident that you will deliver my purchases?
We are very serious seller. Besides selling through our website, we also sell our items through Yahoo. You may click on this link to view the comments of our buyers on yahoo. Thank you and hope to hear from you soon. http://sg.auctions.yahoo.com/sg/show/rating?userID=creereden

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How much is the shipping costs?
Delivery within Singapore starts from $0.50 and add $0.20 for every additional item via normal postage. International delivery starts from $1.50 to $2.50 and add $0.50 for every additional item via normal postage. We will include registered mail for orders more than $30 with signature confirmation and tracking no, which is a highly recommended option or if your order is below $30 and need a registered mail, we can include this service for additional $2, please inform us if you need this service. Please refer to our Shipping Policy under "Terms" (http://creereden.ecrater.com/terms.php)

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Will I be charged tax?
No.

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What payment mode do you accept?
Via bank transfer (applies to Singapore shoppers only); or Via crossed cheques (applies to Singapore shoppers only); or Via Paypal (applies to International shoppers only).

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How do I pay via crossed cheques? (applies to Singapore shoppers)
Please select "Personal Cheque" when you are making payment at the checkout. Within the next 36hrs, we will email you, quoting your order no., from creereden[at]yahoo.com.sg to confirm the availablity of your orders, the actual amount for payment, including the correct shipping cost and our bank account number for you to make payment.

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How do I pay via Bank Transfer? (applies to Singapore shoppers)
Please select "Personal Cheque" when you are making payment at the checkout. Within the next 36hrs, we will email you, quoting your order no., from creereden[at]yahoo.com.sg to confirm the availablity of your orders, the actual amount for payment, including the correct shipping cost and our bank account number for you to make payment.

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What is PayPal and how does it work ?
PayPal™ is an online payment processing company widely used on the Internet to facilitate sales transactions, including credit card payments. You might think of PayPal as a big credit card machine. They will "run" your card for the seller. The seller will never see your credit card number. For more info and assistance with PayPal, check out PayPal: Help Center.

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How do I buy items with Paypal? (applies to International shoppers)
If you're paying by PayPal or credit card via PayPal, there will be a drop-down list to select PayPal. Within the next 36hrs, we will email you, quoting your order no., from creereden[at]yahoo.com.sg to confirm the availablity of your orders, the actual amount for payment, including the correct shipping cost and our bank account number for you to make payment. You may find the FAQ on “What do I expect after I confirmed my shopping cart?” or Buying Procedure under “Terms” (http://creereden.ecrater.com/terms.php) useful.

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Do I need to create a PayPal account before I checkout?
No. Just select the PayPal option upon checkout and follow the Buying Procedure under “Terms” (http://creereden.ecrater.com/terms.php).

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Do I have have to be a member of PayPal to submit a payment by credit card?
No. However, if you'd like an account, follow PayPal's instructions for set up. You'll just need an email address and a password. Creating an account will entitle you to PayPal protection services and other perks. Buyers can submit payment by credit card through PayPal without having a PayPal account.

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How do I buy the items shown on the website?
Its simple! When you see an item you like, click on "Buy Now" and "Continue Shopping" until you are ready to complete your purchase. Then, click on "View Cart" to view all the items you are interested to buy. At any time, you may make any changes and update the quantities as desired, confirm by clicking on "Change Quantity". Finally, click on "Proceed to Checkout" to confirm your total purchase.

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What happened to the items in my shopping cart?
Items in your cart are not removed from a shop or reserved for you until you complete the checkout process. The items may be one-of-a-kind and thus tend to sell out quickly. Please kindly note that all items are subjected availability. In the event that you have made payment for the item, we will make a full refund to you should the item becomes unavailable.

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What do I expect after I confirmed my shopping cart?
You would be prompted to provide your “Shipping Information” and thereafter, to select which payment method you would like to use. For Singapore shoppers, you may select "Personal Cheque" for payment via bank transfer or crossed cheque. For International shoppers, please select “Paypal”. An “Order Summary” would be shown onscreen. Please click “Place Order” and an automated email from eCrater would be send to you. Your order process is now completed. Do not make any payment at this point via Paypal as we will need to confirm the availability of stock for you. For those who have made multiple purchases, please ignore the shipping costs on the “Order Summary” and email from eCrater. Within the next 36hrs, we would send an email from creereden[at]yahoo.com.sg, quoting your order number to you to confirm your order, provide payment instructions and the exact payment amount, including the corrected shipping costs. Please make your payment based on this email from creereden[at]yahoo.com.sg.

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I've already made payment but the item I've ordered is no longer available?
We try to keep the information on this website as updated as possible. However, if the item is not available and you have already made payment. We will make a full refund to you including the postage paid. So please shop with confidence.

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Can I return the items?
We hope you love your new purchase from us. If however, they do not fit your needs for any reason or is less than ideal, do let us know. Our apologies that we are unable to accept a return but we’d be happy to offer an exchange. Please refer to our Exchange Policy under "Terms" (http://creereden.ecrater.com/terms.php) for details.

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Can I make an exchange?
We would gladly accept your request to exchange if it is made within 7 days of your purchase (from the time you receive the item) and if it complies with our Exchange Policy. Please refer to our Exchange Policy under "Terms" (http://creereden.ecrater.com/terms.php).

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Where are the items shipped from?
All orders will be mailed out from Singapore.

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Where can I find answers to my questions if they are not found in FAQ?
You may find your answers under our "Terms" (http://creereden.ecrater.com/terms.php). Otherwise, please feel free to contact us at creereden[at]yahoo.com.sg and we will be most delighted to assist you.

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Last Updated: 10 Oct 2010 10:16:19 PDT home  |  about  |  terms  |  contact
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