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TERMS & CONDITIONS

We have made every effort to display as accurately as possible the colours of the products that appear at the Site. However, the actual colours you see will depend on your monitor.

Because some of the items are natural materials and none of them are the same in the mineral content, they would have inconsistencies in their colour, clarity, pattern, size or shape. The final one you receive may not be the same as the one in the photo. But we will make sure the best one will be delivered to you.

Kindly note that all items are subjected availability. In the event that you have made payment for the item, we will make a full refund to you should the item is not available.

Price indicated on website is subjected to changes and all orders are only confirmed when payment is made. Any price change effected will apply to all subsequent purchases.

All purchases subjected to the above terms and condition and we reserve the right to amend these terms without prior notice.


SHIPPING POLICY

Delivery is available only by post.

The order will be mailed out from Singapore within 3 business days upon payment.

Delivery within Singapore starts from $0.50 and add $0.20 for every additional item via normal postage.

International delivery starts from $1.50 to $2.50 and add $0.50 for every additional item via normal postage.

We will include registered mail for orders more than $30 with signature confirmation and tracking no, which is a highly recommended option or if your order is below $30 and need a registered mail, we can include this service for additional $2, please inform us if you need this service.

Kindly note that we will not be held responsible for any lost or damaged items if normal postal service is opted.

We reserve the right to update this Shipping Policy from time to time without prior notice.


BUYING PROCEDURE

Once you are done with shopping, you may click "Proceed to Checout". You would be prompted to provide your “Shipping Information” and thereafter, to select which payment method you would like to use.

For Singapore shoppers, you may select "Personal Cheque" for payment via bank transfer or crossed cheque.

For International shoppers, please select “Paypal”.

An “Order Summary” would be shown onscreen. Please click “Place Order” and an automated email from eCrater would be send to you. Your order process is now completed. Do not make any payment at this point via Paypal as we will need to confirm the availability of stock for you.

For those who have made multiple purchases, please ignore the shipping costs on the “Order Summary” and email from eCrater.

Within the next 36hrs, we would send an email from creereden[at]yahoo.com.sg, quoting your order number to you to confirm your order, provide payment instructions and the exact payment amount, including the corrected shipping costs. Please make your payment based on this email from creereden[at]yahoo.com.sg.


EXCHANGE POLICY

We hope you love your new purchase from us. If however, they do not fit your needs for any reason or is less than ideal, do let us know. We’d be happy to offer an exchange. Here’s how it works.

All items sold are subjected to our exchange policy, except for sale item which is final and non returnable.

All exchanges must be made within 7 days of your purchase (from the time you receive the item). After this period, we will not be able to offer any exchanges.

The item must be returned in its original condition.

You may exchange for items of similar value. No refund of difference if the new item is of lower value. Customer to top up the difference if new item is more expensive.

If you wish to exchange an item, please send it back to us by Registered Mail. Please note that the cost of exchange will be fully borne by you.

The cost of shipping and delivery of the new, exchanged item will also be fully borne by the customer.

We will not be able to offer a refund of cash or credit for items sold.

We reserves the right to reject any exchange.

We reserve the right to update this Exchange Policy from time to time without prior notice.


PRIVACY POLICY

We value our customers and is committed to protecting your privacy and the overall integrity of the Internet. We will never ever sell or rent your personal information to any third parties. If and when we share personal information with an agent or affiliate, we shall protect that personal information with a strict confidentiality agreement. Third parties that we hire to act as our agent must conform to our Privacy Policy standards.

We reserve the right to disclose or report personal information in limited circumstances where we believe, in good faith, that disclosure is required under law, order of Court or directive of a Regulatory Authority or to cooperate with regulators or law enforcement authorities or to perform necessary checks.

To facilitate the shopping process, we will typically require information such as your name, email address, postal address, phone number, credit card number, gender, birthday, personal interests etc. when you place an order online, contact us with a question or concern or participate in a contest, promotion or survey. We maintain a record of your product interests and the purchases you make online.

We may use your personal information in the following ways:
• To obtain authorisation of the transaction from the issuer of the credit card.
• To process and fulfill your order, including sending you emails to confirm your order status and shipment.
• To communicate with you and to send you information by email, telephone, text message or other means about our products, services, contests, and promotions.
• To administer and fulfill our contests and other promotions.
• To help us learn more about your shopping preferences.
• To help us address problems with and improve our products and services.
• To enhance your shopping experience.
• To analyse trends and statistics.
• To protect the security or integrity of our website and our business.
• To contact you if necessary.

We reserve the right to update this Privacy Policy from time to time as we expand our services and products. We may amend this Privacy Policy at any time by posting a revised version on our web site. The revised version will be effective at the time we post it.

"Phishing" is a scam designed to steal your personal information. If you receive an email that looks like it's from us (when it's not) asking you for your personal information, do not respond. We will never request your password, user name, credit card information or other personal information through email.

Last Updated: 10 Oct 2010 10:16:19 PDT home  |  about  |  terms  |  contact
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